Question 1

What areas of Texas does Reliant Disaster Group serve?

Accepted Answer

Reliant Disaster Group focuses on Dallas–Fort Worth. Call us to discuss service availability for your specific property and needs.

Question 2

Are you available 24/7?

Accepted Answer

Yes. Disasters don't follow business hours and neither do we. Our emergency line is staffed around the clock, 365 days a year. When you call (877) 309-1992, you reach a live dispatcher — not an answering machine.

Question 3

How fast can you arrive on-site?

Accepted Answer

Arrival timing depends on the location, conditions, and current availability. Call us for the most current information.

Question 4

What experience does your team have?

Accepted Answer

Our team can explain the proposed scope, equipment, and process for your property before work begins.

Question 5

Do you handle both residential and commercial properties?

Accepted Answer

Absolutely. We specialize in both. From single-family homes to apartment complexes, warehouses, office buildings, and churches — Reliant is equipped to handle any size loss.

Question 6

Do you work directly with my insurance company?

Accepted Answer

Available project photos, readings, work notes, estimates, and invoices can be organized for your files. You may share them with your insurer, while coverage and payment decisions remain with the insurer and property owner.

Question 7

Do I have to pay out of pocket?

Accepted Answer

Payment responsibilities depend on your contract, policy, deductible, cause of loss, and insurer decision. Confirm coverage and payment terms with your insurer or insurance professional before relying on reimbursement.

Question 8

What if my insurance company tries to underpay?

Accepted Answer

Ask the insurer to explain its decision and what supporting information it will review. Available project photos, readings, estimates, and invoices can be organized for your files. A licensed public adjuster or attorney can advise you on claim disputes.

Question 9

Will filing a claim raise my rates?

Accepted Answer

This depends on your specific policy and insurer. We recommend calling your agent to understand your policy's terms. What we can tell you is that unpaid or under-remediated damage can lead to far more costly problems — including mold, structural failure, and health hazards — that are harder to insure later.

Question 10

Do you work with all insurance companies?

Accepted Answer

Yes. We have experience working with all major carriers, including State Farm, Allstate, Farmers, USAA, Travelers, Liberty Mutual, and many others. Our documentation is formatted for standard claims systems.

Question 11

My pipe just burst — what should I do first?

Accepted Answer

Shut off the main water supply to stop the source, then call us immediately at (877) 309-1992. Do not use electrical appliances in flooded areas. Every minute counts — water migrates through walls, floors, and subfloors quickly, and mold can begin growing within 24–48 hours.

Question 12

How long does water damage restoration take?

Accepted Answer

It depends on the extent of the damage. A typical water loss takes 3–5 days for the drying phase, after which any affected materials are assessed for repair or replacement. Full reconstruction (if needed) can take several additional weeks. We keep you updated at every stage.

Question 13

Can you save my flooring, drywall, and belongings?

Accepted Answer

Often, yes — if we get there quickly. industry standards guide which materials can be dried in place and which need to be removed. We use thermal imaging, moisture meters, and industrial drying equipment to save as much of your property as possible.

Question 14

My house didn't burn down but there's heavy smoke — do I need restoration?

Accepted Answer

Yes. Smoke is highly acidic and penetrates porous surfaces like drywall, insulation, wood, and fabrics. Soot particles cause ongoing damage and severe health risks if left untreated. Professional smoke and soot removal is essential even if the structure is intact.

Question 15

Can you remove the smoke smell completely?

Accepted Answer

Yes. We use a combination of thermal fogging, ozone treatment, HEPA air scrubbers, and hydroxyl generators to eliminate smoke odor at the molecular level — not just mask it. Affected materials are also cleaned with specialized detergents.

Question 16

How soon can we board up after a fire?

Accepted Answer

Call to discuss property openings, roof exposure, weather, access, and current board-up or tarping availability. Coverage depends on your policy and insurer review.

Question 17

How do I know if I have a mold problem?

Accepted Answer

Common signs include a musty odor, visible discoloration on walls or ceilings, recent water damage that wasn't fully dried, and unexplained allergy or respiratory symptoms. If you suspect mold, call us for an assessment — don't try to clean it yourself.

Question 18

Is mold remediation covered by insurance?

Accepted Answer

Coverage varies by policy, cause, exclusions, endorsements, and insurer review. Keep records of the moisture event and ask your insurer or insurance professional for a coverage decision.

Question 19

How long does mold remediation take?

Accepted Answer

A typical residential mold job takes 3–7 days including containment, HEPA vacuuming, antimicrobial treatment, and material removal if needed. We perform post-remediation clearance testing to verify the job is complete before we close out.

Question 20

The storm just hit — what's the most urgent first step?

Accepted Answer

Call us at (877) 309-1992 immediately. The most urgent priority is preventing additional damage. We will deploy a crew to tarp damaged roofs, board broken windows and doors, and extract any standing water — all before your adjuster even visits.

Question 21

Can you handle large apartment or commercial complexes after a major storm?

Accepted Answer

Yes. Our large-loss division is built specifically for multi-unit and commercial properties. We can mobilize multiple crews simultaneously, operate around tenants if needed, and work with property management companies on phased restoration plans.

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